30 Temmuz 2013 Salı

Effective and Active Listening

Listening plays an important role in proper communications because it's about receiving message and understanding each other. For an effective and active listening, we need to be connected to the speaker and we have some requirements to create this connection; like focusing the speaker by minimising the distractions and making eye contact, paraphrasing what we heard and using body language to give the message that we listened the speaker or responding after waiting and listening all the other person wants to say. The video below is explaining the effective listening concept with some interesting tips to improve the communication skills that we can use also in our buşiness life.


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